Trading conditions

Website owner The webshop is owned by:
Dodooc ApS
Alsvej 15
5500 Middelfart
CVR.no.: 41252103
Email: info@dodooc.com

Conclusion of agreement
When you place your order via our website, our system will automatically send you an order confirmation to your email. Once you have received an order confirmation, a binding agreement has been entered into. When we ship the item from our warehouse, you will receive an email from us with further information about the expected delivery time and date of delivery.

PAYMENT
Dodooc ApS accepts the following payment methods:
MasterCard Visa
Dankort
MobilePay
The amount for the goods will only be debited from your account when the goods are shipped. In the case of partial deliveries, only the amount corresponding to the actual delivery will be debited. LOCAL TAXES AND DUTIES Please note that local fees, customs duties and VAT may apply depending on where the goods are to be shipped. These costs are not covered by Dodooc.

DISCLAIMER
Dodooc cannot guarantee that all products shown in the webshop are available at the time you place your order. If the product you order is unexpectedly no longer available, you will be contacted by email. Due to the color settings on your computer and/or printer, the colors of the products shown in the images on dodooc.com may differ from their actual colors. Dodooc cannot be held responsible for such deviations.

DELIVERY
We offer delivery to most of the world: We make every effort to ensure that you receive your goods as quickly as possible in the most cost-effective manner. Longer delivery times may occur during sales and holidays and during transit time to offshore Islands.
Any damage to the goods during shipping is covered by Dodooc.

FREIGHT
Denmark: Free shipping on orders over DKK 749. Calculated at checkout.

Europe: Free shipping on orders over 100 euros. Calculated at checkout.

Outside Europe: Shipping costs are calculated at checkout. Our delivery time is 1-3 business days after your order has been received. However, longer delivery times may occur for special product groups. Orders containing custom-made items will generally have a longer delivery time. You can see the expected delivery time under the relevant product on our website.

We offer the following delivery methods: Shipmondo We offer free delivery for purchases over 750 DKK. You can find more information about the individual shipping costs here.

RIGHT OF CANCELATION
You have a 14-day right of withdrawal when you shop with us. If you have purchased multiple items, you can choose to only cancel part of the delivery. The withdrawal period expires 14 days after the day you;

• Have received your item or the person you have chosen has received it.
• Receives physical possession of the last item when it concerns an agreement for several different items that are ordered in one order and are delivered individually.
• If you have ordered multiple items from us and the items are not delivered at the same time, your cancellation period will only start from the receipt of the last item in the order.
• If the cancellation period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Day, the period is of course extended to the following weekday.

What do I do if I want to regret it?
If you wish to cancel your purchase, you must notify us before the cancellation period expires that you wish to cancel your purchase. This can be done here.

Returning the item and paying return costs
You have a 14-day right of withdrawal when you shop with us. If you have purchased multiple items, you can choose to only cancel part of the delivery. You do not have to justify your cancellation, but we will occasionally ask you why so that we can learn more about our products and your wishes. The cancellation period expires 14 days after the day you;

• Received your item or the person you have chosen has received it. Received the last item in physical possession in the case of an agreement for several different items ordered in one order and delivered individually. To be eligible for a return, your item must be unused, with tags and returned in its original packaging. You have the right to open the packaging to check or try on the item to see if it is the right size for you, but not to start using it. The item must be in the same condition as when you received it.
• If you have ordered multiple items from us and the items are not delivered at the same time, your cancellation period will only start from the receipt of the last item in the order.
• If the cancellation period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Day, the period is of course extended to the following weekday.
• Your order must be returned without undue delay and no later than 14 days after you have notified us that you wish to return the item.
• It is your responsibility to ensure that the item is properly packaged when you return it, please use our return bags if it is not damaged. You bear the risk of the item until we have received it. Items sent back to us without first requesting a return will not be accepted.
• To create a return, please follow this link

The right of exchange
We are unable to handle exchanges. We recommend that you return your item and make a separate purchase of the desired item once the return has been approved.

• Refund
  Once we have received your return and checked that it is unused, has tags on it and is in original packaging, we will notify you whether your refund can be approved.
  We will refund the purchase price without undue delay and in any event no later than 14 days from the date on which we have received notification of your decision to return the purchase. The refund will be made using the same means of payment as you used for the original transaction.
• However, we have the right to withhold the purchase price until we have received the goods back, or until you have provided documentation that the goods have been sent or delivered back to us.
• Please note that your bank or credit card company may take some time to process and post the refund. If it has been more than 15 business days since we approved your return, please contact us at info@dodooc.com.

• Free shipping and partial/full returns
  We offer free standard shipping on orders exceeding DKK 749.
  If you subsequently return one, more or all items, so that the total value of the items you may keep falls below the limit for free shipping, our normal shipping cost of DKK 49 will be deducted from the amount we refund to you.

  Example:

  • Original order: 800 DKK → free shipping.
  • You return an item for 120 kr. → keep items for 680 kr.
  • Since the order is now below DKK 749, we will deduct DKK 49 in shipping.
  • Refund: DKK 120 − DKK 49 = DKK 71

DAMAGES AND COMPLAINTS
We always recommend that you inspect your order carefully upon receipt and contact us immediately if the item is incorrect, defective or damaged. We will process your complaint as soon as possible. If we approve your complaint, the full amount, including shipping, will be refunded.

According to the Danish Sales Act, you have a 2-year right of complaint if the product has a defect. This means that you are basically entitled to have the product repaired or replaced. If the repair cannot be carried out within a reasonable time, you may instead receive a discount on the price or a refund of the purchase price, depending on the circumstances.

How do I advertise?
If you wish to make a complaint about a defect, you must send an email to our customer service info@dodooc.com within a reasonable time. We recommend that you make a complaint to us as soon as possible after you have discovered the defect or damage. If you make a complaint within two months of the defect being discovered, the complaint will always be timely.

• Please send us a picture of the product along with a description of the error.
• If your complaint is approved, we will send you a return label so you can return the product at no cost to you. We will process your complaint as soon as possible.
• If we approve your complaint, you will be sent a new item, if possible, otherwise the full amount will be refunded including shipping. When returning the item, you must ensure that the item is properly packaged.

COMPLAINT OPTIONS
If you wish to complain about a purchase from our webshop, you must first send an email to our customer service. info@dodooc.com
If we are unable to find a solution together, you can file a complaint with the Mediation Team for Consumer Complaints. If we do not agree on a solution here, you as a buyer can proceed to the Consumer Complaints Board. You can read more about the Mediation Team for Consumer Complaints and the Consumer Complaints Board and start your complaint via the complaints portal. here:

The European Commission's online complaint portal can also be used to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be filed here:

When submitting a complaint, please provide our email address info@dodooc.com